Sandalwood Suites Nakuru
Website: https://sandalwoodsuitesnakuru.com/
Location: Ronald Ngala Street, Nakuru, Kenya
Email: info@sandalwoodsuitesnakuru.com
Telephone: +254 796 068 646
Effective Date: 8 August 2026
Last Updated: 8 August 2026
1. Introduction
Sandalwood Suites Nakuru (“Sandalwood Suites”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit our website, make a booking or enquiry, stay at our property, contact us, or otherwise use our services.
Sandalwood Suites Nakuru processes personal information in accordance with applicable laws of Kenya, including the Data Protection Act, 2019 and applicable data protection regulations.
2. Information We Collect
We may collect personal information when you make an enquiry, reservation, stay with us, contact our team, or use our website.
This may include:
Personal and contact information
- Full name
- Telephone number
- Email address
- Physical or postal address where required
- Identification information where required for guest registration or legal compliance
Booking and accommodation information
- Booking details
- Check-in and check-out dates
- Number of guests
- Type of apartment or accommodation selected
- Special requests and preferences
- Information relating to your stay
Payment and billing information
Where applicable, we may collect information necessary to process payments, issue receipts, invoices, or otherwise manage transactions.
Where payment is processed through a third-party payment provider, that provider may process your payment information according to its own privacy policy.
Information you provide through our website
Our website may collect information submitted through enquiry and booking forms, including your name, email address, telephone number, apartment preference, date of visit, and other information you voluntarily provide.
3. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, depending on the technologies enabled on the website.
This may include:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited
- Date and time of visits
- Referring website
- General website usage information
This information may be used to maintain website security, improve website performance, understand how visitors use our website, and improve our services.
4. How We Use Your Personal Information
We may use your personal information to:
- Process and manage accommodation enquiries and bookings;
- Confirm and manage your reservation;
- Communicate with you before, during, and after your stay;
- Provide accommodation and related services;
- Respond to questions, requests, and customer-service enquiries;
- Process payments and manage billing;
- Register guests and meet applicable legal requirements;
- Provide requested services such as accommodation, meals, transport arrangements, laundry, or tours where applicable;
- Improve our accommodation, website, and customer experience;
- Maintain the safety and security of our guests, staff, property, and systems;
- Prevent fraud, misuse, or unauthorized access;
- Handle complaints and resolve disputes;
- Meet legal, regulatory, accounting, and other lawful obligations; and
- Send promotional information where permitted by law and where the appropriate consent or lawful basis exists.
5. Legal Basis for Processing
We process personal information only where there is a lawful basis for doing so.
Depending on the circumstances, this may include:
- Processing necessary to provide accommodation or perform a contract with you;
- Compliance with a legal or regulatory obligation;
- Your consent;
- Our legitimate business interests, where permitted by applicable law and where those interests do not override your rights; or
- Another lawful basis recognized under applicable Kenyan data protection law.
6. Sharing of Personal Information
We may share personal information where reasonably necessary to provide our services or meet our legal obligations.
This may include sharing information with:
- Authorized Sandalwood Suites staff;
- Booking and reservation service providers;
- Payment service providers;
- Website hosting, IT, and technology service providers;
- Professional advisers, auditors, or legal advisers;
- Service providers engaged to provide requested services;
- Government authorities, regulators, law enforcement agencies, or other authorized bodies where required or permitted by law; and
- Other third parties where you have requested or authorized us to do so.
We do not sell your personal information to third parties.
Where we use third-party service providers to process personal information on our behalf, we take reasonable steps to ensure that appropriate confidentiality and data-protection safeguards are maintained.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Ensure essential website functions operate correctly;
- Remember preferences;
- Understand website usage;
- Improve website performance and user experience; and
- Support analytics or marketing activities where applicable.
You may control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
8. Third-Party Services and Links
Our website may contain links, integrations, or references to third-party services, including booking platforms, payment providers, social media platforms, mapping services, analytics services, or other websites.
These third parties may process personal information according to their own privacy policies.
Sandalwood Suites Nakuru is not responsible for the privacy practices of third-party websites or services that we do not control.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
9. Guest and Property Security
For the safety and security of our guests, staff, and property, Sandalwood Suites may operate security measures that may involve the processing of personal information.
Where CCTV or similar security systems are used, they will be operated for legitimate security and safety purposes and handled in accordance with applicable Kenyan law.
10. Data Security
We take reasonable technical and organizational measures to protect personal information against:
- Unauthorized access;
- Unauthorized disclosure;
- Loss;
- Destruction;
- Alteration;
- Misuse; and
- Other unlawful processing.
Access to personal information is limited to authorized individuals and service providers who reasonably require it for legitimate business purposes.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
11. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining business records, complying with legal and regulatory requirements, resolving disputes, and enforcing agreements.
Different types of information may therefore be retained for different periods.
When personal information is no longer required, we will take reasonable steps to securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
12. Your Data Protection Rights
Subject to applicable law, you may have the right to:
- Be informed about the collection and use of your personal information;
- Request access to personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Object to certain forms of processing;
- Request deletion of personal information where legally applicable;
- Request restriction of processing where applicable;
- Withdraw consent where processing is based on consent; and
- Exercise other rights available under the Data Protection Act, 2019.
Requests relating to your personal information should be submitted using the contact details provided below.
We may need to verify your identity before processing certain requests.
13. Marketing Communications
Where permitted by law, Sandalwood Suites Nakuru may communicate with you about special offers, accommodation promotions, events, or other services.
Where consent is required, we will obtain the appropriate consent before sending marketing communications.
You may opt out of promotional communications at any time by contacting us or using the unsubscribe mechanism provided in the communication.
Opting out of marketing communications will not prevent us from sending essential communications relating to an existing booking or service.
14. Children’s Personal Information
Our accommodation services are generally arranged by adults.
We do not knowingly use children’s personal information for direct marketing purposes.
Where information concerning a child is required in connection with an accommodation booking or stay, we will handle such information in accordance with applicable data protection requirements.
15. International Data Transfers
Some of our technology, hosting, booking, payment, analytics, or other service providers may process information outside Kenya.
Where personal information is transferred outside Kenya, we will take reasonable steps to ensure that such processing complies with applicable Kenyan data protection requirements and that appropriate safeguards are in place.
16. Data Breaches
If Sandalwood Suites becomes aware of a personal data breach, we will take reasonable steps to investigate, contain, and remedy the incident.
Where notification is required under applicable law, we will make the necessary notifications to the relevant authorities and affected individuals within the applicable legal requirements.
17. How to Contact Us
If you have a question about this Privacy Policy, wish to exercise a data protection right, or have a privacy-related concern, please contact us:
Sandalwood Suites Nakuru
Ronald Ngala Street
Nakuru, Kenya
Email: info@sandalwoodsuitesnakuru.com
Telephone: +254 796 068 646
Website: https://sandalwoodsuitesnakuru.com/
When contacting us regarding your personal information, please provide sufficient information for us to understand and respond to your request.
18. Complaints
If you have concerns about how Sandalwood Suites Nakuru handles your personal information, we encourage you to contact us first so that we can investigate and address your concern.
You may also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) in accordance with applicable Kenyan law.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable laws.
Any updated version will be published on our website and will include an updated “Last Updated” date.
We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.
Sandalwood Suites Nakuru
Ronald Ngala Street, Nakuru, Kenya
Email: info@sandalwoodsuitesnakuru.com
Tel: +254 796 068 646
Website: https://sandalwoodsuitesnakuru.com/